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Nope! Customer service went down hill from my initial experience with them a year ago. I've had trouble reaching out to them recently. Ultimately, I decided to cancel my insurance the day before it was due for the year but they billed me anyway. I had to call progressive directly and I had to show proof that my new insurance started the same day I requested to cancel the progressive insurance. It was very upsetting. Like now I have to prove myself because Bundlebee didn't do they're job. Honestly, I should not be surprised. Like I said, they're service went down hill. Now I have to wait a week before I can get a refund of the almost 4 thousand dollars they charged me.
Very helpful.
Upon Colleen Bundee for my insurance questions and help I spoke to Loretta I let her know about my situation and she was on it as soon as I sent her all the information that I needed the young lady at the front desk always made sure that we were on contact and what was going on. They were able to resolve and help me homeowners insurance they all did a great job every person in that office that I talk to I would highly recommend them to anyone who is in need of insurance. They answered my questions and took care of everything for me.
Alexis made a difference when greeting me over the phone as we looked for different quotes. It was so pleasant to get to actually speak with someone and someone as helpful as her. There was no guess work, with decades of experience Loretta took the time every time to walk me through each quote and explain the need and recommendations based on her vast experience. I am beyond grateful for the nice change in personal service that seems to be more and more obsolete in this day and age.
Highly recommend this group or professionals at BundleBee Insurance. They are very knowledgeable and diligent in finding you the best rates and coverages for your needs. They are friendly and always willing to listen and understand your insurance needs. I've been a customer for over 5 years with home and auto insurance coverages. Loretta and Team thank you for all the hard work.
Loretta and her team were amazing, they helped me with bundled home and auto insurance. Both policies were thoroughly explained, their patience and knowledge is noted. I have referred a couple of acquaintances to them already!
I recently purchased a new home and used Bundlebee for my home insurance and then immediately switched over my auto insurance. The team is outstanding!! They thoroughly discuss your coverage and options you have when it comes to insurance. They make sure you are properly covered for any situation! The whole team is amazing and always willing and ready to answer any questions you have!! Thank you to Loretta, Victoria and everyone at the office!!
Bundlebee Insurance Agency boasts a team of highly knowledgeable and friendly insurance professionals. From my initial consultation almost three years ago, their agents took the time to understand my unique insurance needs, patiently answer my questions and provide expert guidance. They exhibited a deep understanding of the insurance industry, ensuring that I had the appropriate coverage for my specific situation, and even offering valuable suggestions that I hadn't considered before. Throughout the next three years, the communication from Bundlebee Insurance Agency was exceptional. They were prompt in responding to my inquiries, whether it was via phone or email, and were proactive in keeping me updated on the progress of my policy. This level of responsiveness and transparency instilled a sense of trust, knowing that my concerns were being heard and addressed promptly. Thank you so much for all of your time and effort these past few years, you have my highest recommendation!
Loretta and Ashley at Bumble Bee Insurance were outstanding in helping me and my family obtain quality bundled insurance. They provided excellent and efficient customer service in addition to being super patient with all our inquiries. Totally recommend them for any and all insurance needs!!
I highly recommend BundleBee insurance. If your in the Texas ,New Mexico area. I'm in Portland Oregon and had a last minute call from a company needing to do business in Texas for a project they where working on there. I was personally unable to assist them but did refer out to bundle Bee insurance. I was so impressed with Victoria Hahn she was so prompted in her response to assist me even though it was very late in the evening and it was a rushed operation to say the least. Very professional. Would definitely use your help again in the future. Thank you again for your assistance.
Super satisfied with Jacqueline Alvarez’s services. She was very professional and provided great customer service! Ms. Alvarez also made sure I understood everything that my insurance covered as I am a first home time buyer. Highly recommend her for all your insurance needs! Super smooth process. Thank you Jacqueline!
I requested a quote about a month ago. Ashley and Loretta guided me throughout the process and took care of me every step of the way. I am recommending my family as I received a great price for my cars and home insurance. Thank you for your help, Ashley and Loretta!